Global IT Support Professional

Há 7 dias


Aveiro, Aveiro, Portugal Grohe Ag Tempo inteiro

About Our Company

Grohe Ag is a fast-growing, global company with an open communication culture and agile development processes. We are committed to making things happen and actively developing them further.

Job Overview

We are seeking a highly skilled Global IT Support Professional to join our international Support team at our location in Portugal. As a key member of our team, you will provide 1st and 2nd level support in user administration to end-users globally.

Key Responsibilities

  • User Support: Assist end-users in troubleshooting and resolving issues related to SAP system authorizations;
  • Incident management: Track and manage incidents using a ticketing system, following established processes and service level agreements;
  • Collaboration and communication: Collaborate with cross-functional teams, including developers, functional consultants, and business users, to address complex issues, provide insights, and contribute to system enhancements. Communicate effectively with stakeholders at various levels to understand requirements and deliver solutions;
  • Processing of service requests around user management, including creation, and maintenance of user profiles according to established processes as well as the assignment, change and withdrawal of authorizations based on existing authorizations concepts;
  • Actively participate in the building a global AI powered knowledge base to assist end users and build the future of IT support within Grohe Ag.

Your Profile

  • High school diploma from professional school in IT area;
  • At least 1 year of experience in user management (preferred);
  • Good communication skills (Portuguese and English level B2);
  • Customer-focused mindset with the ability to empathize with customers, provide exceptional service and maintain a positive customer experience;
  • Ability to work collaboratively with other team members to resolve complex issues and ensure timely delivery of support;
  • Desire to continuously learn and improve their user management knowledge and technical skills to stay up to date with the latest industry trends and best practices;
  • Comfortable working in a fast paced, dynamic, and global environment.

Estimated Salary

The estimated salary for this position is between €40,000 - €60,000 per year, depending on experience and qualifications.


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