Technical Incident Resolution Specialist
Há 5 dias
Company Overview
">At Segula Technologies, we are a leading player in the engineering and technology industry with a presence in over 30 countries. Our team of experts supports customers across various sectors including automobile, railway, energy, and aerospace.
">About Us
">We have a large team of specialists in engineering design, modeling, and simulation, as well as digital technologies. We work in an inclusive and respectful environment where everyone is valued and has equal opportunities to develop their potential.
">Job Description
">This role involves working as part of a technical team to ensure the rapid and effective resolution of major incidents. You will be responsible for coordinating analysis of service collisions and monitoring the execution of changes until their closure.
">Key Responsibilities
">- ">
- Assist in managing IT incidents to minimize disruption to services and restore normal operations as quickly as possible.">
- Communicate with stakeholders and end-users regarding incident status and resolution.">
- Coordinate with technical teams to diagnose and resolve incidents.">
Requirements
">To succeed in this role, you will need a degree in computer science or equivalent professional qualification. Experience within a Major Incident Team, preferably in a financial services environment, is highly desirable.
">You must have excellent communication skills, both written and verbal, and be able to prioritize workloads in a pressurized environment. Experience of using Incident Management Toolsets and knowledge of ITIL disciplines and processes are also essential.
">Skills and Qualifications
">The ideal candidate will have a working knowledge of Service Now and be able to analyze and diagnose technical issues to determine the root cause of incidents.
">A salary of approximately $80,000-$100,000 per annum is available, depending on experience. This is a fantastic opportunity to work in an international team and receive continuous training. Please note that all information will be kept confidential according to EEO guidelines.
">Benefits
">Working at Segula Technologies offers a range of benefits, including the opportunity to work on high-profile projects and collaborate with a talented team of experts. We offer a dynamic and inclusive work environment where you can grow and develop your career.
">Contact Information
">If you are interested in this exciting opportunity, please submit your application. We look forward to hearing from you
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