Sales and Events Manager
3 semanas atrás
At Valverde Santar Hotel & Spa, we are seeking a highly motivated and experienced Sales and Events Manager to join our team.
Key Responsibilities:
- Develop and execute strategies to drive business in new and existing markets;
- Use sales techniques that maximize revenue while maintaining existing guests;
- Promote awareness of brand image internally and externally;
- Coordinate with the team to build synergy between Sales and Operational departments;
- Determine and give complimentary services to guests with the General Manager's agreement;
- Process all reservation requests, changes, and cancellations received by phone or email;
- Responsible for ongoing analysis & tracking of progress against milestones, identifying & prioritizing bottlenecks or opportunities for accelerating progress;
- Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems, including up-selling;
- Answer, record, and process all guest calls, requests, questions, or concerns;
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing);
- Carry out technical visits for groups, events, and weddings;
- Plan, manage, and organize events in accordance with clients' requests;
- Manage contracts with suppliers;
- Organize and manage the work team necessary to carry out the event;
- Reserve the necessary location and equipment, including the decorations chosen for the event;
- Monitor the entire event;
- Obtain feedback from participants post-event.
Qualifications:
- At least 2 years of related work experience;
- Ability to set clear goals, provide guidance, and track team performance;
- Ability to analyze sales data, track performance metrics, and generate reports to measure the effectiveness of sales strategies;
- Strong negotiation skills;
- Basic Computer Knowledge;
- Excellent communication and interpersonal skills;
- Strong analytical and problem-solving abilities;
- Fluent in English;
- Spanish, French, or another European language is a must.
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