Reservations Sales Professional

3 semanas atrás


Viseu, Portugal Six Senses Tempo inteiro
Job Title: Reservations Sales Executive

Six Senses Douro Valley is seeking a highly skilled and experienced Reservations Sales Executive to join our team. As a key member of our reservations team, you will be responsible for ensuring seamless and efficient operations in the reservations department.

Key Responsibilities:
  • Run daily reports for the reservations department, operational departments, and sales and marketing teams.
  • Process new reservations, update and clean up existing reservations, process advance deposits, and respond to reservations inbox emails within 24 hours.
  • Assist in allocating rooms and handling special requests and hard blocking rooms as needed.
  • Communicate with guests and travel agents to clarify any discrepancies in preferences or requests before arrival.
  • Monitor and update the internet reservation system in coordination with hosts.
  • Assist in determining room rates based on selling tactics and assist in managing the guest history and profile system.
  • Ensure all reservations are completed with accurate guest information, profile information, and rate/market/source codes.
  • Maintain Six Senses guidelines and standards of service and operation, with a focus on exceeding performance benchmarks and adhering to LQA standards and guest comments.
Requirements:
  • High school diploma or equivalent and at least 1 year of experience in a similar setting.
  • Hospitality diploma/degree from a recognized hospitality school is preferred.
  • Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook, as well as familiarity with various hotel systems, including PMS, GDS, and CRS platforms.
  • Fluent in English; additional languages are preferred.
  • EU visa/work permit required.

Six Senses Douro Valley is an equal opportunity employer, and this policy applies to all terms and conditions of employment.



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