Service Excellence Manager
Há 1 mês
About the Company
Buscojobs Portugal is a renowned multinational company dedicated to delivering exceptional service to our global clients.
Job Summary
We are seeking an accomplished Service Excellence Manager to lead our customer service team and drive continuous improvement in service delivery.
About the Role
The successful candidate will be responsible for managing the order process for key accounts, monitoring key performance indicators, and implementing customer service protocols to ensure consistent service delivery.
Responsibilities
- Lead a team of customer service representatives to deliver high-quality service to global customers;
- Manage escalated customer complaints and resolve them satisfactorily;
- Implement customer service protocols and procedures;
- Coordinate with other departments to ensure seamless customer experiences;
- Undertake regular training and development sessions for the team;
Requirements
To succeed in this role, you will need:
Qualifications and Experience
- 3 years of team leading or 5 years in relevant operations expertise;
- Strong leadership skills and the ability to motivate a team;
- Excellent communication and interpersonal skills;
- Bilingual English and German, a minimum C1 level is required;
- A customer-focused approach and a strong desire to achieve customer satisfaction;
What We Offer
As a valued member of our team, you can expect:
Benefits and Perks
- Hybrid working arrangement;
- Supportive and collaborative work culture;
- Opportunities for continuous professional development and career progression;
- Competitive estimated salary: €60,000 - €80,000 per year (dependent on location and experience);
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