Multilingual Customer Service Representative

1 dia atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

We are seeking a dedicated Multilingual Customer Service Representative to join our team at Cross Border Talents in Porto. The ideal candidate will be fluent in French and have excellent communication skills.

About the Role:

This position involves handling incoming calls from customers, providing guidance and support with a friendly and professional approach. The representative will work collaboratively with colleagues to maintain a positive and supportive team environment.

Key Responsibilities:
  • Customer Assistance: Handle customer inquiries across various channels, offering personalized solutions that enhance the customer experience.
  • Problem-Solving: Provide effective solutions tailored to each customer's needs, whether it's a subscription query, billing concern, or technical issue.
What We're Looking For:
  • Language Proficiency: Native or strong C2 level in French is essential for this role.
  • No Experience Needed: We value your communication skills and drive to learn; no prior experience is required.
  • Licenses and Certifications: Candidates must hold a valid EU ID or residence card.
Working Conditions:
  • Location: This is an on-site position based in Porto.
  • Schedule: You'll work on rotating shifts from Monday to Saturday, between 7 am and 7 pm.
Why Choose Us?

By joining Cross Border Talents, you'll become part of a top-tier telecommunications provider known for its innovation and commitment to customer satisfaction. You'll receive comprehensive training, competitive benefits, and opportunities for career growth in a dynamic environment.



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