Healthcare Industry Operations Manager

Há 3 dias


Lisboa, Lisboa, Portugal Hiring Healthcare Heroes Tempo inteiro

The Hiring Healthcare Heroes company is a leading HR technology firm specializing in unbiased talent evaluation. With over 15 years of experience analyzing the job market, they have developed a team of professionals and a SaaS platform integrated with Artificial Intelligence to identify top talent for each client.

As a critical role, this Customer Success Manager position supports clients in adopting and integrating Network Security products. The ideal candidate will be the primary point of contact for clients, advising them on operational best practices and ensuring seamless product adoption.

Responsibilities:

  • Lead clients through the post-sales process, from onboarding to product expansion
  • Develop strong partnerships and become a trusted advisor to key stakeholders
  • Manage client service experiences to exceed expectations
  • Use data and analytics to drive improvements
  • Collaborate with support and engineering teams to resolve technical issues

Requirements:

  • Fluency in English and either German or French
  • Experience with cloud platforms (AWS, GCP, Azure) or in cybersecurity
  • Strong consulting and project management skills, with preferred qualifications such as PMP, PRINCE2, or ITIL
  • Excellent communication skills, both written and verbal
  • Knowledge of Network Security is a plus

Compensation and Benefits:

  • Estimated annual salary: €80,000 - €100,000
  • Full-time position (9 AM - 6 PM EMEA time), with the possibility of remote work
  • Contract for a minimum of one year with the possibility of conversion to permanent employment


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