German Customer Support Specialist for International TV Content

4 semanas atrás


Lisboa, Lisboa, Portugal Speakit Tempo inteiro

We are seeking a talented German-speaking professional to join our team as a Customer Support Consultant. Based in Portugal, you will be part of an international working environment and contribute to providing exceptional support to our subscribers.

About the Role

This is a unique opportunity to work with a leading entertainment company like Netflix, where you will have the chance to develop your skills and knowledge while collaborating with a dynamic team.

Key Responsibilities:
  • Communicate effectively with subscribers through chat and phone
  • Answer how-to questions about payment and troubleshooting streaming issues
  • Assist subscribers with navigating Netflix and resolving content-related problems
Requirements

To succeed in this role, you should possess:

  • Native fluency in German and excellent communication skills in English
  • Strong problem-solving and technical skills
  • A passion for TV shows and/or experience as a Netflix subscriber (a plus)
What We Offer

We provide a competitive remuneration package that includes:

  • A salary of €45,000 - €55,000 per year, depending on experience
  • Relocation assistance to Portugal
  • Accommodation provided for as long as you work with us
  • Full training by certified instructors
Company Overview

Netflix is a global leader in online entertainment, producing and distributing original content worldwide. Our mission is to entertain, inform, and connect people around the globe.



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