Technical Customer Success Expert

Há 2 dias


Lisboa, Lisboa, Portugal Beqom Tempo inteiro

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced, entrepreneurial environments? As a Technical Customer Success Expert at Beqom, you'll play a pivotal role in ensuring our customers achieve their goals through our comprehensive compensation suite.

About the Role

In this exciting position, you'll serve as a Product Support Engineer Lead, responsible for managing L3 incidents and owning customers' escalations. You'll collaborate closely with Engineering and Ops teams to drive incident resolution and provide technical guidance to L1 and L2 levels.

Key Responsibilities
  • Solve complex, escalated issues, leveraging your expertise in SSRS, SSIS, MS SQL Server, and Microsoft BI.
  • Develop and implement efficient workflows to streamline ticket creation, follow-up, and resolution in JIRA.
  • Mentor and guide junior Support members, promoting knowledge sharing and growth within the team.
  • Provide input on product enhancements and feature development to ensure alignment with customer needs.
  • Engage with cross-functional teams to resolve critical issues and improve overall customer satisfaction.
What We Offer

Join a dynamic, global team dedicated to revolutionizing compensation management. Enjoy opportunities for professional growth, collaboration with industry leaders, and flexible work arrangements to maintain work-life balance.



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