Technical Customer Success Expert
Há 2 dias
Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced, entrepreneurial environments? As a Technical Customer Success Expert at Beqom, you'll play a pivotal role in ensuring our customers achieve their goals through our comprehensive compensation suite.
About the RoleIn this exciting position, you'll serve as a Product Support Engineer Lead, responsible for managing L3 incidents and owning customers' escalations. You'll collaborate closely with Engineering and Ops teams to drive incident resolution and provide technical guidance to L1 and L2 levels.
Key Responsibilities- Solve complex, escalated issues, leveraging your expertise in SSRS, SSIS, MS SQL Server, and Microsoft BI.
- Develop and implement efficient workflows to streamline ticket creation, follow-up, and resolution in JIRA.
- Mentor and guide junior Support members, promoting knowledge sharing and growth within the team.
- Provide input on product enhancements and feature development to ensure alignment with customer needs.
- Engage with cross-functional teams to resolve critical issues and improve overall customer satisfaction.
Join a dynamic, global team dedicated to revolutionizing compensation management. Enjoy opportunities for professional growth, collaboration with industry leaders, and flexible work arrangements to maintain work-life balance.
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Customer Success Expert, Lisboa
Há 7 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroAt beqom, we're on a mission to revolutionize the way businesses manage compensation. As a Customer Success Expert, you'll be part of our global team, dedicated to serving our customers with top-notch support. You'll take ownership of the entire incident lifecycle, from initial customer contact through resolution, and collaborate with cross-functional teams...
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Customer Success Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Cisco Tempo inteiro.Customer Success Specialist - Security (Customer Experience)Location: Oeiras, Portugal (Alternate Location: Milan or Rome)Area of Interest: Customer ExperienceJob Type: ProfessionalJob Id: 1433430While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying.You...
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Customer Success Advocate
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Lisboa, Lisboa, Portugal Phiture Tempo inteiroThe Scaled Customer Success Program is an entry-level opportunity to build a strong foundation in customer success. As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of Zendesk's solutions while developing your technical skills, including learning about Zendesk AI and other innovative tools shaping the future...
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Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroWe're looking for a French Customer Success Expert to join our dynamic team in Portugal.Job DescriptionThe ideal candidate will assist clients via various channels, resolving account, technical, and financial inquiries. They will deliver expert advice, ensure customer satisfaction, and contribute to process improvements.ResponsibilitiesProvide top-notch...
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Customer Success Expert
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Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroAt TN Portugal, we believe that our employees are our greatest asset. That's why we're committed to providing them with the best possible environment to grow and succeed. As a Technical Support Engineer, you'll have the opportunity to work with cutting-edge technology, collaborate with a talented team, and make a real difference in the lives of our...
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Customer Success Professional
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Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiroAbout the RoleAs a key member of our Global Scaled Customer Success organization, you will be responsible for delivering 1:1 engagements and driving customer value through comprehensive Discovery and expert Recommendations. Your work will involve facilitating 1:Many webinar events and scaled campaigns to ensure customers are deriving optimal value from...
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Technical Customer Success Manager
Há 2 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiroEnable Customers to Achieve Operational ExcellenceAbout the RoleWe are seeking a skilled and customer-focused Customer Success Manager to join our team. As a key member of our pre-sales and implementation process, you will be responsible for understanding customer business requirements and technical needs.Key Responsibilities:Design and present...
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Lisboa, Lisboa, Portugal expert pick Tempo inteiroCompany OverviewWe are a leading company in the gaming and betting industry, seeking a skilled German-speaking Betting Customer Service Expert to join our team. As an expert pick, you will be responsible for addressing customer inquiries through various channels, including chat, email, and phone.
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Technical Customer Care Expert
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Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro**Technical Customer Care Expert Job Summary**We are seeking a highly skilled and customer-focused Technical Customer Care Expert to join our team at GrabJobs. As an Icelandic-speaking technical representative, you will be responsible for providing expert technical assistance and troubleshooting to clients facing challenges with website-related issues.Key...
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Customer Success Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiro.Meet the TeamThe Security Customer Success Specialist (CSS) role is a highly visible, strategic advisor and technical authority who engages with customers to accelerate their onboarding and adoption of Cisco products and solutions and drive business outcomes.The Security CSS will partner closely with accounts teams, sales specialists, delivery teams, etc.to...
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Customer Success Professional
Há 4 dias
Lisboa, Lisboa, Portugal Pager Tempo inteiroPagerDuty revolutionizes critical work execution through our Operations Cloud.The Principal Customer Success Manager establishes and maintains strong relationships with customers to help them achieve their digital objectives. This role involves interacting with customers from various backgrounds, including different market segments, sizes, solution...
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Expert in Betting and Customer Service
Há 6 horas
Lisboa, Lisboa, Portugal expert pick Tempo inteiroJob DescriptionAs a German-speaking Betting Customer Service Expert, you will be responsible for:Addressing customer inquiries related to products (sports, casino, poker) and cashier operationsEvaluating specific concerns and implementing necessary measures to fulfill customer requirementsCollaborating with teams across different locations with aligned...
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Customer Success Manager
Há 5 dias
Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiroAbout Cleverly Lda (Portugal)Cleverly Lda (Portugal) is a leading provider of customer success solutions, dedicated to helping businesses thrive in an ever-evolving market.Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Global Scaled Customer Success organization, you will play a crucial role...
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Customer Success Expert
Há 2 dias
Lisboa, Lisboa, Portugal ambis Tempo inteiroAbout the Job: We're looking for a Senior Customer Success professional to join our innovative team at ambis. In this role, you'll play a pivotal part in defining and executing our customer success strategy, ensuring that our customers derive maximum value from our smart locker solutions.You will be responsible for managing customer accounts and projects,...
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Customer Success Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Cisco Systems, Inc. Tempo inteiroCustomer Success Specialist - Security (Customer Experience)While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying.You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.Meet the Team The...
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Sales and Customer Success Expert
Há 3 dias
Lisboa, Lisboa, Portugal Ef Education First Gruppe Tempo inteiroSales and Customer Success ExpertWe are seeking an experienced Sales and Customer Success Expert to join our team in Lisbon. In this role, you will be responsible for selling and promoting our educational courses abroad and ensuring exceptional customer service.Your Key ResponsibilitiesSelling and marketing our language and study programsQualifying leads and...
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Technical Customer Advocate
Há 3 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroAs a Technical Customer Advocate at Kevel, you will be responsible for providing technical guidance, onboarding, training, and support to our customers throughout the project lifecycle. You will work closely with our Customer Success Managers to proactively assist with explaining and aligning on technical strategy with non-technical customer team...
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Technical Expert Liaison
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Lisboa, Lisboa, Portugal Phiture Tempo inteiro**About This Opportunity**We are seeking a highly skilled Technical Expert Liaison to join our team at Nokia. In this role, you will work closely with internal stakeholders and external customers to provide expert-level support and guidance on technical matters.The successful candidate will have a proven track record of success in similar roles, with a...
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Customer Success Specialist
Há 5 horas
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout the Scaled Customer Success ProgramOur entry-level program is designed for recent graduates to build a strong foundation in customer success. You'll help customers unlock the full potential of our solutions while developing your technical skills, including learning about AI and innovative tools shaping the future of customer experiences.
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Customer Success Program Coordinator
Há 5 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiroCompany OverviewZendesk is a leading provider of customer service and support software. We believe in creating opportunities for growth, innovation, and meaningful impact.Job DescriptionThe Scaled Customer Success Associate Program is an entry-level opportunity to build a strong foundation in customer success. As part of the Global Scaled Customer Success...