Digital Solutions Specialist
Há 7 dias
**About Us**
Bosch Service Solutions Sa. is a leading provider of sales, marketing, communication, training, and nearshoring services to Europe. With over 300 specialized associates and around 15 nationalities, our Lisbon office is a hub of innovation and expertise.
**Job Description**We are seeking a highly skilled Digital Solutions Specialist to join our team. As a key member of our customer support team, you will be responsible for handling customer inquiries in writing and by telephone in French. You will also support customers with their requests concerning digital topics such as vehicle apps.
**Key Responsibilities**- Handle customer inquiries in writing and by telephone in French
- Support customers with their requests concerning digital topics such as vehicle apps
- Present possible solutions to the customer in 1st or 2nd level support
- Forward technical issues to the appropriate departments
- Communicate with specialist centers and advise customers on the existing digital product portfolio
To be successful in this role, you will need:
- Language skills: Native-level proficiency in Portuguese and English (written and spoken)
- Personality: Customer-oriented, responsible, and communicative
- Working method: Professional, independent, reliable, service- and solution-oriented
- Experience and know-how: Enthusiasm for customer service in the automotive sector, quick perception, and secure handling of common information technologies
We offer a comprehensive benefits package, including:
- Challenges in an international environment
- Career opportunities in one of the best companies in the world
- Flexible hours
- Medical services
- Discounts for employees
- Sports and health-related activities
- Canteen
- Good access to public transport
We value diversity, inclusion, and collaboration. Our teams are comprised of professionals from various backgrounds and nationalities, working together to achieve common goals. Join us and become part of a dynamic team that is shaping the future.
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