Marketplace Operations Host and Support Specialist | Internship

2 semanas atrás


Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

At Indie Campers, we're on a mission to make road trips accessible to everyone. To achieve this, we need talented individuals to join our team and help us deliver a world-class experience for our customers. We're looking for a Marketplace Operations Host and Support Specialist to support our hosts and ensure a seamless experience for our customers.

About the Role:

We're seeking a highly motivated and organized individual to join our team as a Marketplace Operations Host and Support Specialist. As a member of our team, you will be responsible for providing world-class support to our hosts, ensuring they have a positive experience on our platform. Your primary focus will be on troubleshooting issues related to their listings, bookings, and payments. You will also be responsible for developing and implementing strategies to acquire new listings in the region, driving marketplace growth.

Key Responsibilities:

  1. Respond to host inquiries via email, phone, and chat in a timely and professional manner.
  2. Assist hosts with troubleshooting issues related to their listings, bookings, and payments.
  3. Provide guidance and training to hosts on platform features and best practices.
  4. Develop and implement strategies to acquire new listings in the region, driving marketplace growth.

Requirements:

  • Currently enrolled in a Bachelor's program or recent graduate in Business Administration, Hospitality, Tourism, or related field;
  • Fluent in English (mandatory) and Spanish or Italian/German. Any other language skill is a plus;
  • Strong communication skills, both written and verbal;
  • Excellent customer service and problem-solving abilities;
  • Comfortable on answering incoming phone calls and responding to online inquiries;
  • Detail-oriented with strong organisational skills;
  • Proficient in Microsoft Office and comfortable learning new software platforms;
  • You thrive in fast-paced environments and feel comfortable with ever-changing situations;
  • You are motivated by taking ownership of your projects;
  • Passionate about the travel and hospitality industry, with a keen interest in RVs and outdoor adventures.

What We Offer:

  • All internships include Meal Allowance;
  • Online and on-the-job training to develop relevant skills to your growth: guest relations, customer service, problem-solving, communication, team spirit, organisation, time management, fleet coordination, supplies management and logistics;
  • 6 month internship with the possibility of integration in Indie Campers after the internship.

Are you ready to join our team and help us make road trips accessible to everyone?


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