Customer Support Operations Specialist
3 semanas atrás
We're a leading campervan marketplace, dedicated to making road trips accessible to everyone. Our digital approach and customer-centric focus have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.
With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a diverse range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
The RoleWe're seeking a Customer Support Strategy Specialist to drive strategic improvements in customer support operations. As a key member of our team, you'll analyze data, identify improvement opportunities, and work closely with technical teams to implement and measure the impact of these initiatives.
Your primary focus will be on enhancing the efficiency, quality, and overall effectiveness of our customer support services, directly contributing to customer satisfaction and operational success.
Key Responsibilities- Analyze customer support data to uncover trends, pinpoint challenges, and lead strategic improvements.
- Research data and organizational feedback to develop business cases for improvement, balancing short-term OPEX impact with long-term investments.
- Provide data-driven insights to improve customer experience and efficiency, while optimizing support processes such as complaint management, refunds, and reimbursements.
- Implement process enhancements by collaborating with technical teams and monitor the success of these initiatives based on key performance indicators (KPIs).
- Support cross-functional teams in aligning customer support strategies with business objectives.
- Bachelor's degree in Business Administration, Engineering, or a relevant field.
- Strong experience (ideally 5+ years) in customer support strategy, operations management, or consultancy, with a proven record of enhancing customer experience and driving operational efficiency.
- Strong analytical skills with the ability to leverage data to inform decisions and optimize support processes.
- Detail-oriented and committed to operational excellence, with a proactive attitude toward continuous improvement.
- Deep understanding of customer needs and a commitment to delivering exceptional service and user experiences.
- Proficiency in customer support software and tools is an advantage.
- Excellent communication and collaboration skills, capable of effectively managing relationships with internal teams and external partners.
- Fluency in English is mandatory.
At Indie Campers, we're committed to creating a dynamic and supportive work environment that fosters growth and development. If you're passionate about delivering exceptional customer experiences and driving operational excellence, we encourage you to apply for this exciting opportunity.
-
Customer Support Operations Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroJob SummaryAs a Customer Support Operations Specialist at Indie Campers, you will play a key role in driving strategic improvements in customer support operations. You will analyze data, identify improvement opportunities, and work closely with technical teams to implement and measure the impact of these initiatives. Your goal will be to enhance the...
-
Customer Support Operations Specialist
Há 6 dias
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroAbout Indie CampersWe are a leading digital campervan marketplace aiming to make road trips accessible to everyone.Thanks to our customer-centric approach and strong booking experience, we have become a top choice for travelers from 169 countries.We offer a wide range of road trip possibilities, from short-term RV rentals to long-term campervan subscriptions...
-
Customer Support Operations Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroAbout Indie CampersWe're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our platform, we've welcomed more than...
-
German Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro{"h1": "German-Speaking Customer Support Specialist", "p": "We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in German, ensuring their issues are resolved...
-
German Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroJob Title: German Language Customer Support SpecialistJob Summary: We are seeking a highly skilled German language customer support specialist to join our team at Software & Support Media Gmbh. The successful candidate will be responsible for providing exceptional customer support to our clients in Germany and Austria.Key Responsibilities:Communicate with...
-
German Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroJob Title: German-Speaking Customer Support SpecialistSoftware & Support Media Gmbh is seeking a highly skilled German-speaking Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key...
-
Support Operations Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Aircall Tempo inteiroAbout the Role:Aircall is seeking a highly skilled Support Operations Specialist to join our team. As a key member of our Support Operations team, you will provide technical support to our global support team and work closely with our project managers and program managers to deliver exceptional customer experiences.Key Responsibilities: Provide technical...
-
Service Operations Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Multipessoal Tempo inteiroService Operations Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and problem-solving? We're looking for a skilled Service Operations Support Specialist to join our team at Multipessoal, a leading company in Consumer Electronics.Key Responsibilities:Provide technical training...
-
Service Operations Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Multipessoal Tempo inteiroJob Title: Service Operations Support SpecialistAbout the Role:As a Service Operations Support Specialist at Multipessoal, you will play a crucial role in ensuring the smooth operation of our Mobile Experience team. Your primary responsibility will be to provide technical support to internal customers and teams, ensuring that all processes are working...
-
Customer Support Operations Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroAbout Indie CampersWe're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our platform, we've welcomed more than...
-
Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Support SpecialistRoomRaccoon is seeking a highly skilled Customer Support Specialist to join our global team. As a key member of our customer service team, you will be responsible for providing exceptional support to our Benelux clients.Key Responsibilities:Provide professional, personalized responses to client queries via email, phone, and online...
-
French-Speaking Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroUmbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients through various communication channels, including telephone, email, and chat. Your...
-
French Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroJob Title: French-Speaking Customer Support SpecialistUmbrella Functional Consulting & Support Team is seeking a highly skilled French-speaking Customer Support Specialist to join our team in Lisbon, Portugal.About the Role:We are looking for a resourceful and stress-resilient individual with excellent writing and verbal communication skills to provide...
-
Business Operations Support Specialist
Há 6 dias
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob Title: Business Operations Support SpecialistBlu Selection is seeking a highly skilled and detail-oriented Business Operations Support Specialist to join our team. This is a challenging and rewarding role that requires strong analytical, problem-solving, and communication skills.Key Responsibilities:Maintain core business operations and handle...
-
Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at RoomRaccoon. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and retention.Key Responsibilities:Provide professional, personalized support to clients via...
-
Customer Service Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Support Tempo inteiro**Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...
-
Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Support SpecialistAt RoomRaccoon, we are seeking a highly skilled Customer Support Specialist to join our global team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide professional, personalized responses to...
-
Customer Support Operations Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroAbout Indie CampersIndie Campers is a leading campervan marketplace that aims to make road trips accessible to everyone. With a strong focus on customer-centricity and a digital approach, we have developed a robust booking experience and high-quality road trips at affordable prices. Our platform has welcomed over 300,000 travelers from 169 countries, with...
-
Customer Operations Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Mondelez International Tempo inteiroMondelez International Opportunity: We are looking for an individual to fill the role of Customer Operations Specialist to lead our commercial team in the coordination and management of disputes, fleet management, and administrative support duties.Key ResponsibilitiesCoordinate and initiate customer and employee master data changes for sales including data...
-
Customer Support Strategy Senior Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroRole: As an Indie Customer Support Strategy Senior Specialist, you will be responsible for driving strategic improvements in customer support operations by analyzing data to identify opportunities for growth and working closely with technical teams to implement and measure the impact of these initiatives.Key Responsibilities:Analyze customer support data to...