Quality Assurance Specialist with Japanese Language Expertise
1 semana atrás
In collaboration with a renowned tech BPO company, Wibit Consulting & Services (WibitCS) is seeking a Quality Assurance Analyst to join their contact center teams. The primary objective of this role is to serve as an expert in quality standards, ensuring adherence and consistency across all tasks.
Key Responsibilities:
- Assess various content types, including audio, video, text, and photos, and assign ratings based on predetermined options.
- Provide thorough, written explanations to support ratings and enhance overall rater quality.
- Participate in calibration sessions with the team and stakeholders, following the direction of the team lead.
- Conduct peer audits and assist in training initiatives as needed.
- Collaborate with team members to share insights and best practices, driving continuous improvement.
- Manage multiple assignments independently, balancing various tasks with minimal guidance.
- Assist the team lead or manager during the interview process for future hires.
- Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact.
Requirements:
- Native / fluent in Japanese both verbal and written. Fluent in English (minimum B2 level).
- Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal).
- University degree would be an advantage but is not required.
- Computer literate, comfortable using G Suite, particularly Google Sheets.
- Highly detail-oriented with a rigorous and analytical approach.
- Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner.
- Willingness / ability to work flexible shifts.
Offer:
- Lunch vouchers 7.63 EUR per day.
- 100 EUR transportation allowance or company shuttle.
- Health and dental insurance.
- Above-average base salary.
- Dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
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