Quality Assurance Specialist with Japanese Proficiency

Há 5 dias

Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

Job Title: Quality Assurance Specialist with Japanese Proficiency

Job Description

Wibit Consulting & Services (WibitCS) is partnered with a renowned tech BPO company to find a Quality Assurance Specialist for their contact center teams. The main goal of this role is to serve as an expert in quality standards, assessing various content types, including audio, video, text, and photos, and assigning ratings based on predetermined options.

Key Responsibilities:

  • Act as the go-to person for quality guidelines, ensuring adherence and consistency across all tasks
  • Review and rate diverse content types in line with task guidelines
  • Provide thorough, written explanations to support ratings and enhance overall rater quality
  • Participate in calibration sessions with the team and stakeholders, following the direction of the team lead
  • Conduct peer audits as part of the quality process and assist in training initiatives when needed
  • Collaborate with team members to share insights and best practices, driving continuous improvement
  • Manage multiple assignments independently, balancing various tasks with minimal guidance
  • Assist the team lead or manager during the interview process for future hires
  • Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact

Requirements:

  • Native / fluent in Japanese both verbal and written. Fluent in English (minimum B2 level)
  • Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal)
  • University degree would be an advantage but is not required
  • Computer literate being comfortable using G Suite, particularly Google Sheets
  • Highly detail-oriented with a rigorous and analytical approach
  • Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner
  • Willingness / ability to work flexible shifts

Offer:

  • Lunch vouchers 7.63 EUR per day
  • 100 EUR transportation allowance or company shuttle
  • Health and dental insurance
  • Above-average base salary
  • Dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential

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