Japanese Quality Assurance Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro

Job Summary: We are seeking a highly skilled Japanese Quality Assurance Specialist to join our team at Wibit Consulting & Services (Wibitcs).

The successful candidate will be responsible for ensuring the highest quality standards in our contact center teams. This involves assessing various content types, such as audio, video, text, and photos, and assigning ratings based on predetermined options. The candidate will also be required to provide thorough, written explanations to support their ratings and enhance overall rater quality.

The ideal candidate will have native or fluent Japanese language skills, both verbal and written, and be able to work independently with minimal guidance. They will also be fluent in English (minimum B2 level) and have a strong sense of logic and sound decision-making abilities.

The successful candidate will work concurrently on multiple customer projects, consistently meeting or exceeding client expectations. They will also be required to participate in calibration sessions with the team and stakeholders, follow the direction of the team lead, and conduct peer audits as part of the quality process.

Key Responsibilities:

Assess various content types, including audio, video, text, and photos, and assign ratings based on predetermined options

Provide thorough, written explanations to support ratings and enhance overall rater quality

Participate in calibration sessions with the team and stakeholders, following the direction of the team lead

Conduct peer audits as part of the quality process and assist in training initiatives when needed

Collaborate with team members to share insights and best practices, driving continuous improvement

Requirements:

Native or fluent Japanese language skills, both verbal and written

Fluent in English (minimum B2 level)

Ability to work independently with minimal guidance

Strong sense of logic and sound decision-making abilities

Willingness/ability to work flexible shifts

What We Offer:

Lunch vouchers 7.63 EUR per day

100 EUR transportation allowance or company shuttle

Health and dental insurance

Above-average base salary (x 14 months)

Dynamic and creative team with a positive and friendly atmosphere

Guidance and tools to reach your full potential



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