Japanese Quality Assurance Specialist
2 semanas atrás
Job Summary: We are seeking a highly skilled Japanese Quality Assurance Specialist to join our team at Wibit Consulting & Services (Wibitcs).
The successful candidate will be responsible for ensuring the highest quality standards in our contact center teams. This involves assessing various content types, such as audio, video, text, and photos, and assigning ratings based on predetermined options. The candidate will also be required to provide thorough, written explanations to support their ratings and enhance overall rater quality.
The ideal candidate will have native or fluent Japanese language skills, both verbal and written, and be able to work independently with minimal guidance. They will also be fluent in English (minimum B2 level) and have a strong sense of logic and sound decision-making abilities.
The successful candidate will work concurrently on multiple customer projects, consistently meeting or exceeding client expectations. They will also be required to participate in calibration sessions with the team and stakeholders, follow the direction of the team lead, and conduct peer audits as part of the quality process.
Key Responsibilities:
Assess various content types, including audio, video, text, and photos, and assign ratings based on predetermined options
Provide thorough, written explanations to support ratings and enhance overall rater quality
Participate in calibration sessions with the team and stakeholders, following the direction of the team lead
Conduct peer audits as part of the quality process and assist in training initiatives when needed
Collaborate with team members to share insights and best practices, driving continuous improvement
Requirements:
Native or fluent Japanese language skills, both verbal and written
Fluent in English (minimum B2 level)
Ability to work independently with minimal guidance
Strong sense of logic and sound decision-making abilities
Willingness/ability to work flexible shifts
What We Offer:
Lunch vouchers 7.63 EUR per day
100 EUR transportation allowance or company shuttle
Health and dental insurance
Above-average base salary (x 14 months)
Dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential
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