Senior Quality Assurance Specialist with Japanese Language Skills
1 semana atrás
David Kennedy Recruitment has partnered with a renowned tech Business Process Outsourcing company to find a skilled Quality Assurance Analyst for their contact center teams in Lisbon, Portugal.
The primary goal of this role is to serve as an expert in quality standards, ensuring adherence and consistency across all tasks. This involves assessing various content types such as audio, video, text, and photos, rating them based on predetermined options, and providing thorough written explanations to support these ratings.
This position offers a unique opportunity to refine the quality of assessments over time, working closely with the team lead and stakeholders to drive continuous improvement.
About the RoleWe are seeking a highly detail-oriented individual with excellent verbal and written communication skills to fill this Quality Assurance Analyst position. The ideal candidate will be fluent in both English and Japanese, possessing a strong analytical approach and the ability to present reasoning in a clear, concise, and logical manner.
This role requires the ability to work independently, managing multiple assignments concurrently while consistently meeting or exceeding client expectations.
Key Responsibilities- Act as the go-to person for quality guidelines, ensuring adherence and consistency across all tasks.
- Review and rate diverse content types, including audio, video, text, and photos, in line with task guidelines.
- Provide thorough, written explanations to support your ratings and enhance overall rater quality.
- Participate in calibration sessions with the team and stakeholders, following the direction of the team lead.
- Conduct peer audits as part of the quality process and assist in training initiatives when needed.
- Collaborate with team members to share insights and best practices, driving continuous improvement.
- Native / fluent in Japanese both verbal and written. Fluent in English (minimum B2 level).
- Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal).
- University degree would be an advantage but is not required.
- Computer literate being comfortable using G Suite, particularly Google Sheets.
- Highly detail-oriented with a rigorous and analytical approach.
- Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner.
- Lunch vouchers 7.63 EUR per day.
- 100 EUR transportation allowance or company shuttle.
- Health and dental insurance.
- Above-average base salary (approximately 30,000-35,000 EUR per year).
- Dynamic and creative team with a positive and friendly atmosphere.
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