Quality Assurance Specialist with Excellent Japanese Skills
1 semana atrás
David Kennedy Recruitment has partnered with a renowned tech BPO company to find a Quality Assurance Analyst for their contact center teams.
The main goal of this role is to serve as an expert in quality standards, assessing various content types such as audio, video, text, and photos, assigning ratings based on predetermined options, and justifying these ratings in writing.
This involves refining the quality of assessments over time, ensuring adherence and consistency across all tasks.
Responsibilities:
- Act as the go-to person for quality guidelines, ensuring adherence and consistency across all tasks
- Review and rate diverse content types, including audio, video, text, and photos, in line with task guidelines
- Provide thorough, written explanations to support your ratings and enhance overall rater quality
- Participate in calibration sessions with the team and stakeholders, following the direction of the team lead
- Conduct peer audits as part of the quality process and assist in training initiatives when needed
- Collaborate with team members to share insights and best practices, driving continuous improvement
- Manage multiple assignments independently, balancing various tasks with minimal guidance
- Assist the team lead or manager during the interview process for future hires
- Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact
- Work concurrently on multiple customer projects, consistently meeting or exceeding client expectations.
Requirements:
- Native / fluent in Japanese both verbal and written. Fluent in English (minimum B2 level)
- Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal)
- University degree would be an advantage but is not required
- Computer literate being comfortable using G Suite, particularly Google Sheets
- Highly detail-oriented with a rigorous and analytical approach
- Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner
- Willingness / ability to work flexible shifts. Strong sense of logic and sound decision-making abilities
Salary and Benefits:
The estimated salary for this position is €35,000 - €45,000 per year, depending on experience.
We offer a dynamic and creative team with a positive and friendly atmosphere, as well as a range of benefits including lunch vouchers, transportation allowance or company shuttle, health and dental insurance, and above-average base salary.
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