Senior Quality Assurance Specialist with Proficiency in Japanese
Há 4 dias
David Kennedy Recruitment has partnered with a leading tech Business Process Outsourcing (BPO) company to find a skilled Quality Assurance Analyst for their contact center teams. The primary goal of this position is to serve as an expert in quality standards, ensuring adherence and consistency across all tasks.
Key Responsibilities:- Act as the go-to person for quality guidelines, ensuring that all team members adhere to and maintain consistency in their work.
- Review and rate diverse content types, including audio, video, text, and photos, in line with task guidelines and provide thorough written explanations to support your ratings.
- Participate in calibration sessions with the team and stakeholders, following the direction of the team lead, and conduct peer audits as part of the quality process.
- Collaborate with team members to share insights and best practices, driving continuous improvement, and manage multiple assignments independently, balancing various tasks with minimal guidance.
- Assist the team lead or manager during the interview process for future hires and ensure all tasks meet key performance indicators (KPIs) to prevent any business impact.
- Native / fluent in Japanese both verbal and written.
- Fluent in English (minimum B2 level).
- Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal).
- University degree would be an advantage but is not required.
- Computer literate & being comfortable using G Suite, particularly Google Sheets.
- Highly detail-oriented with a rigorous and analytical approach.
- Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner.
- Willingness / ability to work flexible shifts.
- Lunch vouchers 7.63 EUR per day.
- 100 EUR transportation allowance or company shuttle.
- Health and dental insurance.
- Above-average base salary.
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