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Guest Services Specialist
1 semana atrás
The successful candidate will play a critical role in maintaining the high standards of our front desk operations, ensuring that every guest receives exceptional service and support throughout their stay.
Key Responsibilities- Guest Service Excellence: Deliver outstanding service by responding promptly to guest inquiries and requests, addressing any issues efficiently and professionally.
- Accuracy and Attention to Detail: Maintain the highest standards of accuracy in guest account management, billing, and credit card processing.
- Communication and Teamwork: Collaborate effectively with other departments to resolve any challenges or concerns, ensuring seamless communication and a positive guest experience.
- Personal Development: Embrace ongoing learning and development opportunities to enhance your skills and knowledge, driving continuous improvement in our services.
- Experience: At least 1 year of experience in a related role, preferably in the hospitality industry.
- Languages: Proficiency in both Portuguese and English, with a third language being an asset.
- Education: Completion of a hospitality-related program or equivalent experience.
- Customer Focus: Demonstrated commitment to delivering exceptional customer service and building strong relationships with guests.
