HR Service Management Lead

3 semanas atrás


Lisboa, Lisboa, Portugal Convatec Inc. Tempo inteiro

**Transforming HR Services at Convatec**

Convatec, a global medical products and technologies company, is seeking an HR Service Management Lead to join our team. As a key member of our HR Services team, you will be responsible for developing and maintaining global support metrics and measures dashboards to monitor performance, adherence to SLAs, and identify areas of improvement.

**Key Responsibilities:**

  • Develop and maintain global support metrics and measures dashboards
  • Manage knowledge articles and define the knowledge audit process
  • Monitor and ensure all knowledge is accurate and timely
  • Manage expectations and behaviors during Transformation and new ways of working
  • Provide communications and change management to influence managers and employees' approach to HR Services
  • Maintain training content and tracking of GBS Induction and Operational License training
  • Use data to identify performance strengths, weaknesses, correlations, and trends to reveal opportunities for improvement
  • Partner with Change/Communications to influence adoption of improvements and changes
  • Responsible for making moderate improvements to processes, systems, or products to enhance performance of the job area
  • Maintain Support Center surveys to ensure customer satisfaction is high and employee experience is positive
  • Analyze results of surveys to determine areas of improvement
  • Develop and maintain SLAs for the global support centers

**About Convatec:**

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. We provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.

**What We Offer:**

At Convatec, we're transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We're aiming for nothing short of excellence. If you're passionate about HR Services and want to be part of a team that's making a difference, we encourage you to apply for this exciting opportunity.


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