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Global Business Development Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Intento, Inc. Tempo inteiro

At Intento, Inc., we are revolutionizing the multilingual AI landscape. As our Enterprise Customer Success Manager, you will play a crucial role in ensuring the adoption and value realization of our platform for top-tier enterprise clients.

About the Role:

You will be responsible for managing a portfolio of high-value customer accounts, fostering exceptional relationships, and driving business outcomes. Your primary focus will be on strategic advising, product guidance, and regular reviews to evaluate progress against goals.

Main Responsibilities:

  • Develop and maintain strong relationships with our enterprise clients, acting as their champion within Intento.

  • Partner with customers to establish desired business outcomes, milestones, timelines, and success metrics.

  • Manage customer accounts, ensuring product adoption, revenue retention, and high renewal rates.

  • Provide strategic and product advice to clients, delivering regular client reviews to evaluate progress against goals.

  • Stay up-to-date with functional and technical knowledge of the Intento platform and services, offering consultations to customers as needed.

  • Proactively track customer usage using Intento's business tools, identifying trends, potential challenges, and issues.

  • Influence future lifetime value through higher product adoption, expansion via new product offerings, customer satisfaction, and overall customer health scores.

  • Escalate customer issues to ensure timely resolutions.

  • Advocate customer needs and issues cross-departmentally, coordinating with product management and development teams to identify new features or improvements.

Why Join Us?

We're redefining the future of multilingual AI at Intento. Join us and become part of this groundbreaking journey where innovation meets excellence.

Your Benefits:

  • Collaborate with a talented team of over 75 individuals working remotely from diverse parts of the world, bringing unique perspectives and ideas.

  • Be part of a team dedicated to solving significant industrial problems using cutting-edge AI technology.

  • Experience transparency in our business strategies, enabling you to understand the big picture and contribute meaningfully.

  • Enjoy autonomy and responsibility, empowering you to make decisions and take ownership of your work.

  • Benefit from competitive salaries reflecting your skills and expertise.

  • We value our employees and strive to create an environment promoting collaboration, flexibility, and growth.

  • Gain hands-on experience deploying solutions to Fortune 500 companies, providing valuable insights into enterprise-level operations.

If You're Interested in Exploring Future Opportunities:

Please submit your resume and a brief cover letter highlighting your key areas of expertise, preferred roles, and career goals.