French-Speaking Beauty Customer Service Representative

Há 7 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Customer Service Job Description

We are looking for a French-speaking Customer Service Representative to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing top-notch service to our customers in the cosmetics industry.

Key Responsibilities:

  • Manage after-sales inquiries, including handling online orders, processing refunds, and resolving issues.
  • Address customer complaints and escalate cases when needed.
  • Respond to product-related inquiries and offer expert advice on cosmetics.
  • Engage in upselling and cross-selling to enhance customer satisfaction and boost loyalty.

Requirements:

  • C2-level French (spoken and written)
  • B2-level English
  • Must reside in Portugal (between Coimbra and Algarve)
  • EU citizenship or residence permit for Portugal


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