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Beauty Customer Support Representative
Há 1 mês
**Work from Home Opportunity**
We are seeking a French-speaking Customer Service Representative to join our team at Cross Border Talents. As a fully remote role, you will be working from the comfort of your own home, providing top-notch service to our customers.
**Key Responsibilities:**
- Act as the first line of support, helping customers with their inquiries and providing a seamless experience.
- Process online orders, handle refunds, and resolve after-sales issues effectively.
- Handle complaints and escalate issues as necessary.
- Answer customer questions, offer advice, and provide solutions for beauty product concerns.
- Engage in upselling when appropriate to improve the customer experience and build loyalty.
**Requirements:**
- C2-level French (spoken and written)
- B2-level English
- Experience is not required (but is preferred)
- Must already reside in Portugal (between Coimbra and Algarve)
- EU citizenship or a residence permit for Portugal
**Why Work with Us?**
At Cross Border Talents, we offer a dynamic and supportive work environment, where you can grow your skills in customer service and contribute to customer success. Enjoy the benefits of working from home with a growing beauty and cosmetics brand.
