Beauty Customer Service Representative
2 semanas atrás
We are seeking a highly skilled and passionate Beauty Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their beauty experience is enhanced and exceeded.
Key Responsibilities:
- Manage consumer requests and complaints through various channels.
- Provide expert guidance and support to customers, offering solutions and advice on beauty products and services.
- Collaborate with other departments to resolve customer issues and redirect related cases.
- Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
Requirements:
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in the German language (C1 level) and English (B2 level).
- Solid IT skills, including proficiency in reporting tools.
- Availability to work flexible shifts and willingness to learn.
What We Offer:
- A long-term fixed-term contract, renewable every year.
- Full-time employment (40 hours/week) with a rotational schedule.
- Competitive salary (€950-€1,100 gross/month) including free accommodation or €1,300-€1,400 gross/month excluding accommodation.
- Reimbursement of initial flight expenses, airport pick-up, and yearly two-way flight ticket back to your home country.
- Free Portuguese lessons, cooking classes, sports activities, and social events.
About Us:
We are a multinational organization recognized as one of the best sales and customer service solutions providers in the world. Our team is diverse, with talents from over 80 nationalities. We offer real career opportunities and a supportive work environment. If you are passionate about beauty and customer service, we encourage you to apply for this exciting opportunity.
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