Dutch Ship To Bill Expert
Há 7 dias
Key Responsibilities:
As a Ship to Bill Analyst, you will be responsible for creating customer accounts in SAP, performing customer pre-qualification requirements, and providing customers with account information. You will also monitor customer activation and ensure it is completed. Additionally, you will be responsible for invoice management, including invoice generation, review of unbilled sales, processing of credit/debit notes, and processing month end accruals. You will also generate month end reports. Furthermore, you will perform assigned responsibilities to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner. You will also monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required.
Collections and Credit:
You will manage assigned Collections responsibilities, including managing assigned AR portfolio and overdue payments as per agreed KPIs. You will also perform credit limit creation and modification activities as per defined process, release blocked orders. Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits are also part of your responsibilities.
Administrative Support:
You will provide administrative support to Loyalty program, support incentive programs and special price adjustment activities. You will also update Global Smart Form, travel & entertainment expense report review, support controls compliance activities, and support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting. You will also update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
Customer Service:
You will ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution. You will attend customer calls, emails, chat and respond on requests. You will create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort. You will adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
Language Skills:
Native level of Dutch with B2 level in English is required.
Benefits:
Competitive salary, meal allowance on card, career progression opportunities, parenthood program, well-rounded health and life insurance packages, on-site gym with indoor pool access, fitness classes and a football pitch, staff canteen with varied food options and river-facing balcony seating.
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