Technical Support Specialist for Digital Entertainment

Há 7 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Summary

We are seeking a skilled Technical Support Agent to join our team at Blu Selection. As a Technical Support Agent, you will play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known entertainment brand.

Key Responsibilities

  • Investigate complex cases, analyze data, and identify root causes for appropriate solutions.
  • Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
  • Make informed decisions based on company policies, product knowledge, and customer needs.

Requirements

  • Native-level proficiency in German and a minimum C1 level of English.
  • A valid Portuguese work permit (required).
  • Motivation and commitment to perform assigned tasks effectively.
  • Excitement about intercultural communication and embracing the expatriate lifestyle.

What We Offer

  • Unfixed term contract, with a 30-day probation period.
  • Full-time working hours: Monday to Friday, 9:00-18:00.
  • Salary conditions: 850€ gross per month, along with a 50€ tech bonus, a 200€ language bonus, and a 120€ performance bonus.
  • Health insurance coverage after six months.
  • Paid professional training and employee discounts.

About Us

Blu Selection is a global leader in the BPO industry, with 170,000 employees worldwide, working behind the best experiences for over 750 of the world's leading and digital-first brands.



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