Technical Support Specialist for Digital Entertainment

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

**Job Summary**


Blu Selection is looking for a skilled Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for addressing escalated customer inquiries, complaints, and technical issues related to our products and services.


**Key Responsibilities**



  • Investigate complex cases, analyze data, and identify root causes for appropriate solutions.
  • Communicate with customers via phone, email, or chat to understand their concerns and deliver timely resolutions.
  • Make informed decisions based on company policies, product knowledge, and customer needs.

**Requirements**


To succeed in this role, you will need:



  • Native-level proficiency in German and a minimum C1 level of English.
  • A valid Portuguese work permit.
  • Motivation and commitment to perform assigned tasks effectively.
  • Excitement about intercultural communication and embracing the expatriate lifestyle.

**What We Offer**


As a Technical Support Agent at Blu Selection, you can expect:



  • A 30-day probation period followed by an unfixed term contract.
  • Full-time working hours: Monday to Friday, 9:00-18:00.
  • Salary conditions: 850€ gross per month, along with a 50€ tech bonus, a 200€ language bonus, and a 120€ performance bonus.
  • A loyalty bonus of 300€ provided every three months.
  • Health insurance coverage after six months.
  • Paid professional training and employee discounts.
  • Fun and engaging company-wide initiatives with an excellent work culture.

**Your Future Company**


Blu Selection is a global leader in the BPO industry, with 170,000 employees worldwide. We deliver innovative solutions, technology, and expertise to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.


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