Technical Support Specialist for Digital Entertainment Industry Solutions

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Role Summary

As a Technical Support Specialist, you will be a key member of our team, responsible for addressing complex customer inquiries and technical issues related to digital entertainment products and services. Your main responsibilities will include investigating and resolving escalated cases, providing timely and effective solutions, and ensuring customer satisfaction while adhering to company policies and standards.

Responsibilities

  • Investigate and resolve escalated customer inquiries and technical issues related to digital entertainment products and services.
  • Communicate with customers to understand their concerns and deliver timely resolutions.
  • Make informed decisions based on company policies, product knowledge, and customer needs.
  • Work collaboratively with the team to ensure seamless customer experience.

Requirements

We are looking for a highly motivated and skilled individual with native-level proficiency in German and a minimum C1 level of English. A valid Portuguese work permit is required, and you must be willing to relocate to Lisbon for an international career and life experience. Additionally, you must have motivation and commitment to perform assigned tasks effectively, excitement about intercultural communication, and an eagerness to embrace the expatriate lifestyle.

What We Offer

  • Fully fixed-term contract with a 30-day probation period.
  • Full-time working hours: Monday to Friday, 9:00-18:00.
  • Salary conditions: 850€ gross per month, along with a 50€ tech bonus, a 200€ language bonus, and a 120€ performance bonus.
  • A loyalty bonus of 300€ every three months.
  • Health insurance coverage after six months.
  • Paid professional training and employee discounts.


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Blu Selection. As a Technical Support Specialist, you will play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known entertainment brand.Key Responsibilities:Investigate complex cases,...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    **Job Title:** Technical Support For Digital Entertainment IndustryAbout the Role:We are seeking a highly skilled Technical Support Agent to join our team at Blu Selection. As a Technical Support Agent, you will play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job SummaryWe are seeking a skilled Technical Support Agent to join our team at Blu Selection. As a Technical Support Agent, you will play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known entertainment brand.Main ResponsibilitiesInvestigate complex cases, analyze data, and...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job Title: Technical Support for Digital Entertainment IndustryAs a Technical Support Agent, you will play a vital role in addressing escalated customer inquiries, complaints, and issues associated with products and services for a well-known entertainment brand. Your main responsibilities will include investigating complex cases, providing timely...

  • Digital Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Support Tempo inteiro

    Unlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job OverviewWe are seeking a skilled Technical Support Agent to join our team as we continue to deliver exceptional customer experiences for a prominent entertainment brand.


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    ​Main ResponsibilitiesAs a Technical Support Agent with Blu Selection, you will be responsible for addressing escalated customer inquiries and complaints related to products and services for global digital entertainment brands.Key TasksKey tasks will include:Investigating complex customer cases and identifying root causes for effective...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Company Overview: Our client is a multinational American company leader in the mass media and entertainment industry.We are recruiting Spanish speakers to work in our magical streaming service platform, where we provide innovative solutions for viewers.

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team in Portugal.About Alter SolutionsAlter Solutions Portugal is an IT Consultancy Company that promotes Digital Transformation, part of the Alter Solutions Group, established in 2006. In 2022, we joined the act digital group, forming a global community of talent in...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about entertainment and the media industry? We are seeking a Customer Success Specialist to join our team at Cross Border Talents in Lisbon, Portugal. Our client is a multinational American company that leads the mass media and entertainment industry worldwide.About the RoleWe are looking for a highly motivated and customer-focused...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Seamless Customer Experience RepresentativeAbout Blu SelectionBlu Selection is a global leader in the BPO industry, serving over 750 leading brands worldwide with innovative solutions and expertise.Your Future RoleWe're seeking a skilled Technical Support Agent to join our team in Lisbon. As a customer-facing representative, you'll be responsible for...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    **Job Summary**Blu Selection is looking for a skilled Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for addressing escalated customer inquiries, complaints, and technical issues related to our products and services.**Key Responsibilities**Investigate complex cases, analyze data, and identify root causes for...


  • Lisboa, Lisboa, Portugal Robert Bosch Group Tempo inteiro

    Company Overview: Robert Bosch Group is a leading global supplier of technology and services in the areas of automotive and industrial technology, consumer goods, and energy and building technology.Job Description: As a Digital Solutions Specialist in the Automotive Industry, you will be responsible for handling customer inquiries in writing and by telephone...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    At Blu Selection, we're seeking a skilled Technical Support Agent to join our team. As a key player in addressing escalated customer inquiries and issues related to products and services, you'll play a vital role in ensuring customer satisfaction while adhering to company policies and standards.Responsibilities:Investigate complex cases, analyze data, and...

  • Technical Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Salsify Tempo inteiro

    Empowering Brands on the Digital ShelfSalsify, a leader in the commerce infrastructure industry, is seeking a skilled Technical Support Specialist to join our team. As a key member of our customer success team, you will play a vital role in ensuring the success of our customers in their digital commerce endeavors.


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About Blu SelectionWe are a leading telecommunications and entertainment company that is revolutionizing the way people experience media and entertainment. Our team of experts is passionate about delivering exceptional customer experiences, and we're looking for talented individuals to join our dynamic team.Job SummaryWe are seeking a highly skilled Media...


  • Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Discover a new challenge as a Technical Support Specialist at Alter Solutions Portugal, an innovative IT Consultancy Company driving Digital Transformation.We're part of the Alter Solutions Group, established in 2006 in Paris, and have since expanded to twelve countries worldwide.As a key member of our Nearshore IT center in Portugal, you'll join a dedicated...


  • Lisboa, Lisboa, Portugal Msx International Inc. Tempo inteiro

    Job SummaryWe are seeking a highly skilled Technical Support Specialist for the Automotive Industry to join our team at Msx International Inc. The ideal candidate will possess excellent technical knowledge and communication skills to provide top-notch support to our customers.Key ResponsibilitiesProvide advanced technical assistance to dealerships and...

  • Digital Security Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal HRB Solutions Tempo inteiro

    About the CompanyHRB Solutions is a recruitment agency specializing in placing talented professionals in top biotechnology and pharmaceutical companies.We are currently working with a leading multinational company in the pharmaceutical industry that requires a skilled Digital Security Specialist to join their team.


  • Lisboa, Lisboa, Portugal Richemont Tempo inteiro

    Richemont is a leading luxury goods conglomerate with a strong presence in jewelry, watches, and premium accessories. We are committed to preserving the heritage and identity of our Maisons while driving innovation and creativity.As a Digital Collaboration Technical Support Specialist, you will play a critical role in providing high-quality service to our IT...