Italian Speaker Customer Support Representative

Há 6 dias


Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

Company Overview

We are a dynamic team at Grabjobs, and we're seeking an experienced Italian speaker to join our customer support team as a full-time representative in Lisbon. As a key member of our team, you will be responsible for providing exceptional customer service via phone, chat, and email.

Salary Package

We offer a competitive salary package that includes a base salary, meal allowance, complexity bonus, and performance bonus. You will also have the opportunity to participate in our health insurance program after six months of employment.

Job Description

In this role, you will act as the first point of contact and brand ambassador for our viewers, ensuring excellent customer service. Your primary responsibilities will include:

  • Assisting viewers via phone, chat, and email, addressing inquiries and providing support for software functionality, account management, and application queries
  • Providing technical support and troubleshooting system configurations and network settings
  • Delivering accurate and timely responses to viewer inquiries, maintaining detailed records of interactions, inquiries, complaints, and resolutions

Required Skills and Qualifications

To succeed in this role, you should have experience in customer support (preferably inbound calls, chat, and emails). You should also possess strong communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team.

Benefits

We offer a range of benefits to our employees, including:

  • Commuter support through Uber reimbursement up to 25 EUR for early shifts starting at 06:00
  • A meal allowance of 7.23 EUR per day (net), totaling 1908.72 EUR per year
  • A complexity bonus of 120 EUR per 12 months
  • A performance bonus of 135 EUR per 12 months, totaling 1620 EUR per year

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