Insurance Service Representative

Há 3 dias


Lisboa, Lisboa, Portugal Minacs Tempo inteiro
Job Overview

We are seeking a highly skilled Insurance Service Representative to join our team in Lisbon, Portugal. As a key member of our operations, you will play a crucial role in delivering exceptional customer experiences and ensuring the highest standards of quality, efficiency, and customer journey improvement.

About the Role
  • You will be responsible for receiving telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy.
  • Process requests via a transaction in our client policy administration system, and/or by writing and sending replies to letters/emails, information, contract documents, etc., to the insured.
  • Do indexation & electronic archiving in our document management tool.
  • Manage policy change requests, updating payment details.
  • Make claims and cancel requests.
Your Qualifications
  • A high level of Spanish (C2) and fluent in English (B2) is required.
  • Previous customer experience is a plus.
  • Excellent verbal and writing skills coupled with a formal and diplomatic stance.
  • Proactive, self-motivated, and a great team player.


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