Customer Service Ambassador for Global Operations
2 semanas atrás
Company Overview
We are a global technology and services leader that powers the brands of the future, in over 70 countries. We help well-known brands improve their businesses with technology and integrated solutions.
Salary
The salary for this role is around €28,000 per year, plus a performance bonus and opportunities for career growth.
Job Description
As a Customer Service Ambassador, you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Key Responsibilities:
- Answer and handle cases and errands from main channels such as phone, chat, and mail.
- Handle questions from B2C customers.
- Resolve product or service problems by clarifying the customer's complaints.
- Provide accurate, valid, and complete information by using the right methods/tools.
Required Skills and Qualifications
To be successful in this role, you should have:
- A high level of German (written and oral) and a good level of English.
- Excellent communication skills coupled with empathy and team spirit.
- Previous experience in Customer Service.
- A taste for new technologies.
Benefits
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time contracts with indefinite duration.
- Competitive salary and performance bonus.
- Bring-a-friend referral bonus opportunities.
- Full paid training on the company and project.
- Career development programs, specialized courses, and language classes.
Eligibility
Please note that only applicants who are legally authorized to work in Portugal will be considered for this position.
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