Care Experience Expert
Há 3 dias
Dorel Juvenile's vision is to create a world where families can live carefree lives, free from worries about their children's safety and well-being. As a Consumer Care representative, you will be instrumental in achieving this goal by providing top-notch customer service and support.
Your Key Tasks
- Respond to consumer inquiries and resolve issues promptly and efficiently;
- Provide expert advice on product usage, troubleshooting, and maintenance;
- Maintain accurate records of consumer interactions and resolutions in our CRM system;
- Stay informed about our products, policies, and procedures through regular training and development opportunities.
Your Qualifications
- 2 years of experience in customer service, consumer care, or related fields;
- Fluency in French (mandatory) and English (optional);
- Excellent communication and interpersonal skills;
- Strong problem-solving and decision-making abilities;
- Proficiency in CRM software, Microsoft Office Suite, and other relevant tools;
- Availability for hybrid work arrangements.
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Vila do Conde, Porto, Portugal Dorel Juvenile Tempo inteiroAbout us Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful, and caring.Your MissionAs a Retail Care Representative, you...
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