Sales and Support Representative

Há 2 dias


Vila do Conde, Porto, Portugal Phiture Tempo inteiro
Role Overview

The Retail Care Representative plays a vital role in building and maintaining strong relationships with our retail partners and consumers. Key responsibilities include:

  • Responding promptly to inquiries, requests, and concerns from retail partners and consumers via phone, email, or in-person visits;
  • Building strong relationships with retail store managers, sales associates, and other key stakeholders to foster collaboration and partnership;
  • Engaging with retail partners to understand their needs, provide product recommendations, and identify opportunities for growth;
  • Processing retail orders accurately and efficiently, ensuring timely delivery and fulfillment of products to retail stores;
  • Preparing regular sales reports, dashboards, and presentations for internal stakeholders and retail partners to communicate performance insights and recommendations;
  • Identifying opportunities to enhance the retail customer experience and streamline processes to improve efficiency and effectiveness;
  • Providing product information, usage instructions, and troubleshooting guidance to consumers, ensuring a positive experience with our products;
  • Documenting consumer interactions, complaints, and resolutions accurately in the CRM system for tracking and reporting purposes;
  • Participating in ongoing training and development opportunities to enhance product knowledge and customer service skills.


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