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Customer Experience Representative
1 semana atrás
About the Role
We are looking for a talented and enthusiastic individual to join our team as a Customer Experience Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer service, building strong relationships with our customers, and providing them with a seamless shopping experience.
Key Responsibilities
- Provide exceptional customer service, responding to customer inquiries, resolving issues, and exceeding customer expectations.
- Maintain a thorough knowledge of our products and services, including features, benefits, and availability.
- Work effectively in a fast-paced environment, multitasking and prioritizing tasks to meet sales targets and customer expectations.
- Collaborate with colleagues to achieve sales goals, share best practices, and support each other in achieving excellence.
- Participate in ongoing training and development opportunities to enhance your product knowledge, sales skills, and leadership abilities.
Requirements
- One or more years of customer service and/or retail experience preferred.
- Demonstrable passion for the Nike brand and its values.
- Able to perform basic math functions, including addition, subtraction, multiplication, and division.
- Able to communicate effectively in verbal and written English.
- Able to work effectively in a team-oriented environment and provide excellent customer service.
