Service Contract Manager
2 semanas atrás
Job Summary
Are you a motivated and proactive professional with a passion for wind energy and contract management? We are seeking a talented Service Contract Manager to join our team in Portugal.
About the Role
As a Service Contract Manager, you will be responsible for developing and maintaining relationships with existing customers, leveraging these relationships to ensure revenue growth for the company. You will oversee contracts signed with our customers, being accountable for each project's profitability, and ensure that the growth strategy defined for each customer is fulfilled.
Key Responsibilities
* Develop and maintain relationships with existing customers to increase customer loyalty
* Oversee contracts signed with our customers, ensuring project profitability and growth strategy fulfillment
* Create and identify new business opportunities for the Service Organization
* Analyze customer loyalty results and suggest service improvements
* Elaborate and provide customers with quotations for different services and supplies
* Coordinate answers to contractual/advanced technical questions from customers, involving other departments as necessary
* Report profitability and order intake of service contracts, ensuring the Service provided remains within sales assumptions
* Support tenders until the signing of service contracts within the given mandate
* Control budget and P&L, responsible for LD's (incentives; variable price) negotiation
* Control overdues
* Prepare strategic account reports, records, and track information from customers for internal analysis to prepare negotiation plans
Requirements
* Master/Bachelor's Degree in Engineering or similar academic background
* Proven commercial/sales management skills and high level of Wind Energy market knowledge
* Highly motivated and proactive, with enhanced customer-service skills
* Negotiation skills required for the position
* Fluent in Portuguese and English, both written and spoken (Spanish desirable)
* Good interpersonal cooperation skills and customer-oriented attitude
What We Offer
We offer an exciting job in a dynamic, international environment with opportunities for growth and development.
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