Service and Contract Management Operations Coordinator

4 semanas atrás


Lisboa, Lisboa, Portugal Engineeringuk Tempo inteiro
Job Description

**Job Title:** Service and Contract Management Back Office

**Function:** Sales, Marketing and Service Management

**Set up:** Hybrid and Flexible

**Location:** Remote or Flexible

About the Role

We are seeking a highly organized and detail-oriented individual to join our Service and Contract Management Back Office team. As a key member of our team, you will provide essential support to our service and contract managers, ensuring the execution of service management tasks that meet a high standard of professionalism for our customers.

You will take ownership of a defined set of responsibilities, delivering them with quality and within established timelines. Your support will enable service and contract managers to drive performance across the organization, ensuring that customers consistently receive the level of service they expect.

Responsibilities
  1. Conducting ad hoc investigations and generating reports related to delivery, assurance, and capacity
  2. Providing billing support, including PO management and offering technical assistance
  3. Coordinating planned works, delivering training on Colt tools, and managing documentation
  4. Overseeing contract management tasks, such as TOS and novations
  5. Ensuring timely and accurate handling of customer issues and requests within agreed business KPIs
  6. Building strong relationships with departments across the organization
Requirements

We are looking for someone with administrative or technical experience, who can work within established procedures under supervision. You should be able to communicate straightforward information and build strong relationships with team members and key stakeholders. Fluency in both spoken and written English is a must, as well as a basic understanding of networking technologies and related products.

A bachelor's or master's degree in business management/marketing is preferred. If you have a strong problem-solving skills and are proficient in Excel and PowerPoint, we encourage you to apply.

What We Offer

We offer a competitive salary, incentive plans, and a range of benefits and local rewards packages. We also provide skill development, learning pathways, and accreditation to help our people perform at their best. Our flexible working arrangements and relaxed dress code make us an attractive employer for those seeking a better work-life balance.

At Colt, we are committed to making our workplace inclusive and supportive. We strongly encourage candidates of all different backgrounds and identities to apply.



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