Service & Contract Management Operations Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Colt Technology Services Tempo inteiro

Job Title: Service & Contract Management Operations Specialist

At Colt Technology Services, we provide network, voice and data centre services to thousands of businesses worldwide, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Our back-office service management team provides essential support to our service and contract managers, ensuring the execution of service management tasks that meet a high standard of professionalism for our customers.

As a Service & Contract Management Operations Specialist, you will be responsible for conducting ad-hoc investigations, generating reports related to delivery, assurance, and capacity, and providing billing support, including PO management.

You will also be responsible for offering technical assistance, such as handling KMZ requests and diversity checks, coordinating planned works, delivering training on Colt tools, and managing documentation.

Furthermore, you will oversee contract management tasks, such as TOS and novations, and ensure timely and accurate handling of customer issues and requests within agreed business KPIs.

You will build strong relationships with departments across Colt, including the Billing Team, Cease Desk, Sales Order Management team, Service Delivery / Assurance, Credit and Collections, Customer Relationship Management, and Service & Contract Manager.

We are looking for someone with some administrative or technical experience, able to work within established procedures under supervision.

You will be capable of communicating straightforward information, with guidance provided on more complex issues, and have a proven ability to build strong relationships with team members and key stakeholders.

You will be required to negotiate on matters related to individual workload and develop a detailed knowledge of standard Colt processes and workflows.

Fluency in both spoken and written English is a must, and a basic understanding of networking technologies and related products is desirable.

Strong problem-solving skills and proficiency in Excel and PowerPoint are also essential.

Key skills include Customer Service Orientation, Data Standards and Procedures, Customer Contact Management, Oral/Written Communications, and Customer Conflict Management.

We offer competitive salaries and incentive plans, a range of benefits and local rewards packages, and a commitment to making Colt an inclusive and supportive workplace.

We strongly encourage candidates of all different backgrounds and identities to apply.

At Colt, we are committed to making a positive impact on our customers and our communities.



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