Cloud Service Delivery Manager

Há 1 mês


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

We are seeking a highly skilled Cloud Service Delivery Manager to join our team at SAP. In this role, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery.

What we offer:

* Estimated salary: $120,000 - $150,000 per year* A highly collaborative and dynamic work environment* Opportunities for professional growth and development* Recognition for individual contributions* Variety of benefit options* Flexible working models* Culture of inclusion and focus on health and well-being

About the role:

  • Owning and growing client engagements for SAP Enterprise Cloud Services
  • Acting as the voice of the client within SAP
  • Ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle

Requirements:

  • Fluency in English is mandatory
  • Proven track record in managing client engagements, e.g., in Service Delivery Management, Consulting, or Pre-Sales settings
  • Strong customer orientation with a focus on relationship-, expectation- and de-escalation management
  • Good understanding of SAP Basis, system migration and/or functional SAP application knowledge
  • Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)

About SAP:

SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.



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