Italian-speaking Customer Service Representative
Há 5 dias
Company Overview
Workster partners with a leading cruise line company to support their Italian-speaking customer service team. As the leader in Europe, South America, the Gulf region, and Southern Africa, this global brand offers an enriching, immersive, and safe cruise experience.
Job Description
- Take inbound calls from customers worldwide
- Sell cruises packages and cross-sell/up-sell associated products
- Provide customer support for post-booking and booking management
- Support travel agents with bookings and booking management
- Answer customer inquiries on destinations, boats, documentations, prices, and more
Required Skills and Qualifications
- C1 level of Italian language proficiency
- Good English skills (B2)
- Sales experience is mandatory
- Previous CS/BPO experience is an advantage
- Strong PC skills
- Fast decision-maker with a positive outlook
- Availability to work flexible hours and days
Benefits
- Competitive base salary and benefits package
- Full remote work flexibility from anywhere in Portugal
- Private health insurance
- Relaxed schedule - Monday to Friday: 08:00h – 18:00h, Saturday and Sunday: 08:00h – 17:00h
- Enhance your CV by working for a major worldwide brand
- Multicultural team environment
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