Evasive Action Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Fraud Prevention Support Opportunity

We are seeking a highly skilled Evasive Action Specialist to join our team in Lisbon. As an Evasive Action Specialist, you will play a crucial role in preventing fraudulent activities and ensuring the security of online payments.

Job Description:

Key Responsibilities:

  • Review orders of web purchases that fall under the scope of doubtful integrity.
  • Investigate and verify payment data to identify nefarious activity.
  • Identify and record deviating activities, discover trends, and flag emerging issues.
  • Outreach to customers via phone and email to resolve payment disputes.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • A native German speaker with a good level of English.
  • Excellent communication and customer service skills.
  • The ability to work independently and as part of a team.
  • A proactive approach to problem-solving.
  • Familiarity with sales/commercial backgrounds or previous experience in Customer Service or credit recovery is a plus.
Benefits:

This exciting opportunity comes with a range of benefits, including:

  • A competitive salary of €1100 gross/month (paid 14x) + up to €100 performance bonus per month.
  • Meal vouchers of €7.23 per workday.
  • Reimbursement of transportation costs.
  • Private Health Insurance and dental plan after six months.
  • Opportunity to work from home (WFH) possible.
About Us:

Our company, Blu Selection, is a global leader in Customer Experience, with over 50,000 employees worldwide. We have a strong presence in Portugal and are committed to providing excellent customer service experiences on behalf of some of the world's most progressive brands.



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