Customer Service Representative: French Market Expert

1 semana atrás


Lisboa, Lisboa, Portugal Bosch Tempo inteiro
Job Summary

We are seeking a highly skilled French language customer service representative to join our team at Bosch.

As a customer service specialist, you will be responsible for handling customer inquiries in writing and by telephone in French.

Main Responsibilities:

  • Provide exceptional customer service to customers in French, addressing their queries and concerns in a timely and professional manner.
  • Support customers with their digital requests, including vehicle apps and other digital topics.
  • Act as the first point of contact for customers experiencing challenges with booked services, presenting possible solutions and escalating issues as needed.
  • Communicate effectively with specialist centers and other departments to resolve customer issues.
  • Advise customers on our digital product portfolio and provide training as required.

Requirements:

  • Native-level French and English language skills, with excellent written and spoken communication skills.
  • Experience in customer service, preferably in the automotive sector.
  • Strong technical skills, including proficiency in common information technologies and ticketing tools.
  • Excellent problem-solving skills and ability to work independently.
  • Flexibility to work in a dynamic environment and adapt to changing priorities.

What We Offer:

  • A challenging and rewarding role in an international environment.
  • Career opportunities in one of the world's leading companies.
  • Flexible working hours and a range of benefits, including medical services and discounts for employees.


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