Customer Service Representative: French Market Expert
1 semana atrás
We are seeking a highly skilled French language customer service representative to join our team at Bosch.
As a customer service specialist, you will be responsible for handling customer inquiries in writing and by telephone in French.
Main Responsibilities:
- Provide exceptional customer service to customers in French, addressing their queries and concerns in a timely and professional manner.
- Support customers with their digital requests, including vehicle apps and other digital topics.
- Act as the first point of contact for customers experiencing challenges with booked services, presenting possible solutions and escalating issues as needed.
- Communicate effectively with specialist centers and other departments to resolve customer issues.
- Advise customers on our digital product portfolio and provide training as required.
Requirements:
- Native-level French and English language skills, with excellent written and spoken communication skills.
- Experience in customer service, preferably in the automotive sector.
- Strong technical skills, including proficiency in common information technologies and ticketing tools.
- Excellent problem-solving skills and ability to work independently.
- Flexibility to work in a dynamic environment and adapt to changing priorities.
What We Offer:
- A challenging and rewarding role in an international environment.
- Career opportunities in one of the world's leading companies.
- Flexible working hours and a range of benefits, including medical services and discounts for employees.
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