Customer Support Representative

Há 7 dias


Lisboa, Lisboa, Portugal YHL Tempo inteiro
Job Summary:

We are seeking a skilled and multilingual customer support representative to join our team at YHL. As a French-speaking customer support expert, you will play a vital role in providing exceptional service to our clients.

About the Role:
  • Deliver top-tier customer support in French via phone, email, and live chat.
  • Assist customers with inquiries, product-related concerns, technical troubleshooting, and more.
  • Handle customer complaints with professionalism and resolve issues quickly, focusing on first-contact resolution.

Key Responsibilities:

  1. Provide accurate and timely responses to customer inquiries.
  2. Escalate unresolved issues to the appropriate team or department.
  3. Maintain detailed records of customer interactions.

Candidate Requirements:

  • Proficiency in both French (written and spoken) is mandatory.
  • Strong command of English is a plus.
  • Previous experience in customer service is an advantage but not required.


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