Customer Support Tourism Advisor Role

Há 1 mês


Porto, Porto, Portugal Manpowertbo Tempo inteiro

About Us
At ManpowerGroup, we are a company dedicated to people, providing the best experience in the employment industry. Our innovative approach and vision towards the future make us an exciting place to work. We are looking for motivated candidates who want to join our journey.

The Role
We are recruiting Customer Support Assistants, fluent in English, for our Contact Center Management team. As a Customer Support Consultant, you will be the agent responsible for handling all incoming customer requests by phone, email, and chat, in line with service standards and procedures, offering excellence and quality of service to our customers.

Main Responsibilities
- Handle all telephone calls in line with service standards and procedures;
- Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests;
- Provide relevant information to customers in order to improve customer service and loyalty;
- Respond to customer emails and chats in accordance with appropriate service level agreements;
- Assist customers with their online bookings and other web enquiries;
- Inform customers about web features and content;
- Assist with internal support and training of new staff when required;
- Participate in specific operational projects where required.

Requirements
- Fluent in English;
- Excellent verbal and written communication skills;
- Very good knowledge of Microsoft Office package;
- Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus;
- Ability to organize and prioritize;
- Ability to work flexibly to business needs and under pressure;
- Ability to think outside the box and be open to new challenges;
- Flexibility to attend supplier training and/or education events;
- Willingness to work in a multicultural environment.

What We Offer
- Career progression possibility;
- Dynamic team.



  • Porto, Porto, Portugal Randstad Portugal Tempo inteiro

    Randstad Portugal is seeking a Tourism Customer Support Specialist to join their team in Porto. As a key member of the customer support team, you will be responsible for providing excellent customer service to German-speaking customers. This role involves helping customers with their tourism-related inquiries, including hotel reservations and destination...


  • Porto, Porto, Portugal Manpowertbo Tempo inteiro

    Main ResponsibilitiesWe are seeking a highly motivated and organized individual to join our team as a Tourism Customer Support Advisor. Key responsibilities include:Handling all incoming customer requests by phone, email, and chat, in line with service standards and procedures.Providing specialist support and after-sales service, including booking changes,...


  • Porto, Porto, Portugal Manpowertbo Tempo inteiro

    Job Summary: We are seeking a highly skilled Tourism Support Expert to join our team. As a key member of our customer support team, you will play a vital role in ensuring our clients receive exceptional service.Responsibilities:• Provide top-notch support to international guests and partners through various communication channels.• Respond to customer...

  • Customer Service Specialist

    3 semanas atrás


    Porto, Porto, Portugal Manpowertbo Tempo inteiro

    Job SummaryWe are seeking a highly motivated Customer Service Specialist to join our international tourism team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our global clients.


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    **About Cross Border Talents**We are a global provider of customer engagement services, renowned for our innovative approach and commitment to delivering exceptional customer experiences.In this exciting role as a Customer Support Advisor, you will be the first point of contact for clients of a well-known financial institution.**Key Responsibilities:**Assist...


  • Porto, Porto, Portugal Randstad Portugal Tempo inteiro

    Are you passionate about tourism and fluent in English? This opportunity is for you!We are looking for a dynamic professional to join our team at Randstad Portugal, working as a Customer Support Agent for the English market.**Job Description:**You will be responsible for providing excellent customer service to English-speaking tourists, helping them with...


  • Porto, Porto, Portugal Randstad Portugal Tempo inteiro

    Key ResponsibilitiesAs a German Language Specialist at Randstad Portugal, you will be responsible for assisting German customers with their tourism-related inquiries, such as hotel reservations and destination information. Your excellent communication skills and passion for the tourism industry will enable you to provide top-notch support and ensure our...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    About Cross Border TalentsWe are a leading company in the industry, and we're looking for a skilled Customer Support Specialist to join our team. This is a fantastic opportunity to work with a dynamic team and contribute to the growth of our business.Job Description:Job SummaryAs a Customer Support Specialist at Cross Border Talents, you will be responsible...


  • Porto, Porto, Portugal skeeled Tempo inteiro

    Company Overviewskeeeld is a rapidly growing company that has revolutionized the talent acquisition industry with its innovative software. Founded in 2014 in Luxembourg, we have become a key player in the industry and continue to expand our business in the European market.About the RoleWe are seeking a highly motivated Customer Support Specialist to join our...


  • Porto, Porto, Portugal Randstad Portugal Tempo inteiro

    At Randstad Portugal, we're looking for a highly skilled Customer Service Representative to join our dynamic team. As an Italian speaker with excellent communication skills, you'll play a key role in providing exceptional customer experiences and driving business growth.About the Role:We're seeking an individual who is passionate about tourism, fluent in...


  • Porto, Porto, Portugal Randstad Portugal Tempo inteiro

    Job DescriptionDo you have a passion for tourism and are fluent in Italian? We are looking for a customer service representative to join our dynamic team at Randstad Portugal.We offer a competitive salary of €1,100 per month, including a language adder of €150. You will also receive an attendance bonus up to €100.As a customer service representative,...


  • Porto, Porto, Portugal Randstad Portugal Tempo inteiro

    We are seeking an experienced Tourism Market Specialist to join our team in Porto, Portugal.Company OverviewRandstad Portugal is a leading recruitment agency dedicated to providing top talent to businesses across various industries.Job DescriptionAs a Tourism Market Specialist, you will be responsible for assisting customers through various channels...


  • Porto, Porto, Portugal Randstad Portugal Tempo inteiro

    We are looking for a dedicated Tourism Support Specialist to join our team in Porto. As a native or fluent Dutch speaker, you will be responsible for providing exceptional customer support to the Dutch market.Responsibilities:Assist customers through various channels regarding their reservationsProvide detailed information about available products and...


  • Porto, Porto, Portugal Sitel Tempo inteiro

    About the RoleWe are seeking a skilled and experienced Dutch-speaking Customer Support Specialist to join our team in Portugal. As a Back Office Advisor, you will be the first point of contact for resolving escalated customer inquiries, complaints, and technical issues related to hardware, software, subscriptions, and online services.


  • Porto, Porto, Portugal Université De Pau Et Des Pays De L'Adour Tempo inteiro

    Company OverviewThe Université de Pau et des Pays de l'Adour is a research-driven institution dedicated to advancing knowledge in various fields, including computer science. We are committed to fostering innovative solutions that address pressing issues affecting our society.Job Description:We are seeking an exceptional Strategist for Sustainable...


  • Porto, Porto, Portugal Nordicjobsworldwide Tempo inteiro

    Job Title: Danish-Speaking Technical Support Advisor In Porto, PortugalAbout the Role:We are looking for a highly motivated individual to join our Tech Support Team as a Danish-speaking Technical Support Advisor. As a member of our team, you will have the opportunity to work with a world-renowned technology company, providing first-class assistance to our...


  • Porto, Porto, Portugal Eco Plus Solutions Ab Tempo inteiro

    Company OverviewEco Plus Solutions Ab is a leading telecommunications company known for its innovation and commitment to providing top-notch service to millions of customers.Job SummaryWe are seeking a skilled French-Speaking Customer Advisor to join our dynamic team in Porto. As a leader in the industry, we are constantly evolving to meet the needs of our...


  • Porto, Porto, Portugal Photocentric Tempo inteiro

    Experience the thrill of working in a multicultural environment and contributing to outstanding customer representative service as a Technical Customer Advisor with Photocentric in Lisbon, Portugal.About UsWe are a global technology and services leader that powers the brands of the future. With integrated solutions in over 70 countries, we help well-known...


  • Porto, Porto, Portugal Université De Pau Et Des Pays De L'Adour Tempo inteiro

    Company OverviewThe Université de Pau et des Pays de l'Adour is a leading research institution in France, dedicated to advancing knowledge and innovation.Job Title: Researcher - Sustainable TourismWe are seeking a highly motivated Researcher to join our team and contribute to a groundbreaking project on sustainable tourism.Estimated Salary: €45,000 -...


  • Porto, Porto, Portugal Mercan Properties Tempo inteiro

    About Us: Mercan Properties Group is a leading company specializing in real estate development, immigration, and funds services. With a presence in Portugal, Canada, China, India, the United Arab Emirates, the United States of America, and Greece, we offer comprehensive solutions to partners, individuals, and families seeking to immigrate and invest in real...