Data Labeling Software Support Specialist
2 semanas atrás
We are seeking a highly skilled Data Labeling Software Support Specialist to join our team at Humansignal. This is a full-time position that requires exceptional technical support skills and a strong understanding of data labeling software.
Job DescriptionThe ideal candidate will have a proven track record of providing top-notch technical support via email, chat, and support tickets. They will work closely with our product and engineering teams to deliver prompt and effective solutions to our clients.
Main Responsibilities:- Provide technical support to clients via email, chat, and support tickets.
- Diagnose and troubleshoot software issues reported by clients.
- Collaborate with the engineering team to escalate complex issues.
- Create and maintain detailed documentation to assist clients in self-service support.
To be successful in this role, you will need:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven experience (4 years) in a technical support role, preferably within the software industry.
- Proficiency in Python and JavaScript programming language for scripting and automation tasks.
- Strong understanding of cloud computing platforms, particularly AWS.
- Excellent problem-solving skills and ability to analyze complex technical issues.
We also welcome candidates with experience in:
- Containerization technologies such as Docker and Kubernetes.
- Database systems, SQL, and data management principles.
- Agile development methodologies.
- REST APIs and integrating with external services.
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