Technical Support Specialist

3 semanas atrás

Lisboa, Lisboa, Portugal Humansignal Tempo inteiro

Job Summary

We are seeking a skilled Technical Support Specialist to provide exceptional technical support for our industry-leading data labeling software. As a Technical Support Specialist, you will play a crucial role in ensuring the seamless operation of our platform and assisting our clients in resolving any technical issues they encounter.

Key Responsibilities

  • Provide technical support to clients via email, chat, and support tickets, addressing inquiries related to the installation, configuration, and usage of Label Studio.
  • Diagnose and troubleshoot software issues reported by clients, utilizing debugging tools and logs to identify root causes and implement timely resolutions.
  • Collaborate with the engineering team to escalate complex issues, track bugs, and coordinate the development of patches or updates to address customer concerns.
  • Create and maintain detailed documentation, including FAQs, troubleshooting guides, and best practices, to assist clients in self-service support and enhance overall user experience.
  • Proactively identify opportunities for process improvements and contribute to the continuous enhancement of our support procedures and workflows.

Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related field or equivalent experience.
  • Proven experience (4 years) in a technical support role, preferably within the software industry.
  • Proficiency in Python and JavaScript programming language for scripting and automation tasks.
  • Strong understanding of cloud computing platforms, particularly AWS (Amazon Web Services), including services such as EC2, S3, Lambda, and IAM.
  • Familiarity with machine learning concepts and frameworks, with experience working with ML models preferred.
  • Excellent problem-solving skills and ability to analyze complex technical issues.
  • Exceptional communication skills, both written and verbal, with a customer-centric approach.
  • Ability to thrive in a fast-paced environment, managing multiple priorities effectively and meeting tight deadlines.
  • Strong teamwork and collaboration skills, with the ability to work cross-functionally with engineering, product management, and customer success teams.

Preferred Qualifications
  • Experience with containerization technologies such as Docker and Kubernetes.
  • Knowledge of database systems, SQL, and data management principles.
  • Familiarity with Agile development methodologies.
  • Familiarity with REST APIs and integrating with external services.
  • Working knowledge of JavaScript for front-end or back-end development tasks.


About Humansignal

Humansignal is a leading provider of data labeling software, committed to delivering exceptional technical support to our clients. We are passionate about empowering our clients to achieve their goals through innovative solutions and expert support.

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