Luxury Beauty Product Consultant
Há 2 dias
We are seeking a highly skilled Luxury Beauty Product Consultant to join our team in Porto. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences and driving sales growth.
Job DescriptionIn this role, you will:
- Set and maintain the highest levels of service for consumers and guests;
- Provide advice, answer questions, and promote luxury brands in every interaction;
- Communicate with consumers through various channels, including telephone, email, live chat, messaging, and social media;
- Provide advanced sales through servicing to ensure well-rounded and complete beauty solutions for consumers;
- Place orders, resolve technical queries, and undertake associated administrative activities;
- Provide first contact resolution on service inquiries, complaints, and complex consumer questions within various topics;
- Liaise with leadership and other teams to ensure full resolution for the consumer;
To succeed in this role, you will need:
- A fluent level of written and verbal communication skills in French;
- A good level of written and verbal communication skills in English (minimum B2);
- Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
- Prior call center experience in sales and/or customer service capacity;
- Aptitude for problem-solving;
- Dynamism and team spirit;
- Flexibility and quick learner, able to adapt continuously.
As a Luxury Beauty Product Consultant, you will enjoy:
- An excellent work opportunity in a leading multinational company;
- Stable work and career progression;
- Inspiring leadership;
- Working with global brands;
- Employee empowerment and value;
- Health Insurance since day one in the company;
- Reimbursement of your initial flight costs after 9 months and airport pick up;
- Annually complementary return flight to your home country (within Europe);
- Possibility to live in one of our apartments;
- Free organized sport activities and events.
The estimated salary for this role is around €22,000 - €28,000 per year, depending on experience and qualifications.
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