Senior Beauty Consultant in Porto
4 semanas atrás
Job Description
Are you looking for a challenging career opportunity as a Senior Beauty Consultant? As a representative of a luxury brand, you will be responsible for delivering exceptional customer service and promoting our products.
Key Responsibilities:
- Set and maintain the highest levels of service for consumers and guests
- Provide advice and promote client brands in every interaction
- Communicate with consumers through various channels, including telephone, email, live chat, messaging, and social media
- Offer advanced sales through servicing to provide well-rounded beauty solutions
- Place orders, resolve technical queries, and perform administrative tasks
- Provide first contact resolution on service inquiries, complaints, and complex consumer questions
- Liaise with leadership and other teams to ensure full resolution for consumers
- Understand potential business risks associated with some inquiries/complaints
- Show awareness when cases need escalation to an I&E advisor or Team Leader
Requirements:
- Fluent level of written and verbal communication skills in French
- Good level of written and verbal communication skills in English (minimum B2)
- Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity
- Previous call center experience in sales and/or customer service capacity
- Aptitude for problem-solving
- Dynamism and team spirit
- Flexible and quick learner, able to adapt continuously
About the Role
This is an exciting opportunity to work with a leading multinational company, offering excellent compensation and benefits. The estimated salary for this role is €28,000 - €35,000 per annum, depending on experience. You will have the chance to work with global brands, enjoy stable employment and career progression, and participate in employee empowerment initiatives.
Benefits:
- Health Insurance from day one
- Reimbursement of initial flight costs after 9 months and airport pick-up
- Complementary return flight to your home country (within Europe) annually
- Possibility to live in one of our apartments
- Free organized sport activities and events
What We Offer:
Teleperformance Portugal offers a dynamic and supportive work environment, empowering employees to grow professionally and personally. Join us and take advantage of this unique opportunity to advance your career as a Senior Beauty Consultant in Porto
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