Senior Beauty Consultant in Porto

4 semanas atrás


Porto, Porto, Portugal Teleperformance Portugal Tempo inteiro

Job Description

Are you looking for a challenging career opportunity as a Senior Beauty Consultant? As a representative of a luxury brand, you will be responsible for delivering exceptional customer service and promoting our products.

Key Responsibilities:

  • Set and maintain the highest levels of service for consumers and guests
  • Provide advice and promote client brands in every interaction
  • Communicate with consumers through various channels, including telephone, email, live chat, messaging, and social media
  • Offer advanced sales through servicing to provide well-rounded beauty solutions
  • Place orders, resolve technical queries, and perform administrative tasks
  • Provide first contact resolution on service inquiries, complaints, and complex consumer questions
  • Liaise with leadership and other teams to ensure full resolution for consumers
  • Understand potential business risks associated with some inquiries/complaints
  • Show awareness when cases need escalation to an I&E advisor or Team Leader

Requirements:

  • Fluent level of written and verbal communication skills in French
  • Good level of written and verbal communication skills in English (minimum B2)
  • Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity
  • Previous call center experience in sales and/or customer service capacity
  • Aptitude for problem-solving
  • Dynamism and team spirit
  • Flexible and quick learner, able to adapt continuously

About the Role

This is an exciting opportunity to work with a leading multinational company, offering excellent compensation and benefits. The estimated salary for this role is €28,000 - €35,000 per annum, depending on experience. You will have the chance to work with global brands, enjoy stable employment and career progression, and participate in employee empowerment initiatives.

Benefits:

  • Health Insurance from day one
  • Reimbursement of initial flight costs after 9 months and airport pick-up
  • Complementary return flight to your home country (within Europe) annually
  • Possibility to live in one of our apartments
  • Free organized sport activities and events

What We Offer:

Teleperformance Portugal offers a dynamic and supportive work environment, empowering employees to grow professionally and personally. Join us and take advantage of this unique opportunity to advance your career as a Senior Beauty Consultant in Porto


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