Owner Experience Specialist
3 semanas atrás
About GuestReady Group
GuestReady Group is a leading short-term rental management and hospitality company, providing exceptional services to property owners and guests worldwide. With a strong presence in the UK, France, Portugal, Spain, and the UAE, we're committed to revolutionizing the short-term rental industry through innovative technology and a dedication to hospitality.
About the Role
We're seeking an experienced Owner Experience Agent to join our team in Porto. As a key member of our support team, you'll provide professional and timely support to our hosts, ensuring a seamless experience for our valued clients.
Responsibilities
• Provide exceptional support to our hosts via email and phone
• Respond to level 1 owner inquiries and troubleshoot issues as needed
• Serve as the first point of contact for owners regarding active booking issues and requests
• Take ownership of issues and provide solutions or escalate to the appropriate department
• Maintain a high level of owner satisfaction and quality service at all times
• Stay up-to-date on GuestReady Group owner processes and tools, and adapt to changes and updates to our systems
• Be proactive in finding creative solutions to owner requests, using your knowledge of our services and resources to provide exceptional service and exceed owner expectations
Requirements
• Excellent communication skills and ability to multitask
• Prior experience in customer service, hospitality, or related fields
• Strong problem-solving skills and ability to think on your feet
• Comfortable with technology
• Ability to work flexible hours, including evenings, weekends, and holidays
• Ability to work in a fast-paced environment and maintain a positive attitude under pressure
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