Owner Experience Representative

2 semanas atrás


Porto, Porto, Portugal Guestready Group Tempo inteiro

At GuestReady, we empower property owners to maximize their investment returns by providing exceptional support services. We are seeking a highly skilled Owner Experience Representative to join our team and play a vital role in delivering a world-class experience to our valued clients.

About the Role:
We are looking for a dedicated and customer-focused individual to provide professional support to our property owners via email and phone. As an Owner Experience Representative, you will be responsible for responding to inquiries, resolving issues, and delivering a high level of satisfaction to our clients.

Key Responsibilities:
* Provide timely and effective support to property owners via email and phone
* Respond to level 1 inquiries and troubleshoot issues as needed
* Serve as the first point of contact for owners regarding active booking issues and requests
* Take ownership of issues and strive to resolve them in a timely manner

Requirements:
* Excellent communication skills in English, with the ability to communicate effectively with clients from diverse backgrounds
* Ability to multitask and work in a fast-paced environment
* Prior experience in customer service, hospitality, or a related field
* Strong problem-solving skills and ability to think critically

What We Offer:
* A dynamic and supportive team environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package



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