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Customer Experience Coordinator

1 semana atrás


Lisboa, Lisboa, Portugal Stratio Automotive Tempo inteiro

About the Role

We are seeking a highly skilled and experienced Fleet Adoption Specialist to join our team at Stratio Automotive. As a key member of our Customer Enablement team, you will be responsible for ensuring the successful adoption of predictive maintenance into our clients' day-to-day operations.

Your Mission

You will act as a partner and consultant to our clients, working closely with them to understand their organizations and support them in implementing our solutions. This is a new role within our company, and as you ramp up, you will be assigned client accounts to work with.

Key Responsibilities

  • To know your customer: For each account you are responsible for, engage at an in-depth level across our clients' businesses and know:

    • Our contracts and contract dates.

    • The main stakeholders and their organization.

    • New contracts the customer is bidding for.

    • The client fleet.

    • Client processes and organization for repair & maintenance of the fleet.

  • To onboard and ramp up your customer: After the project is deployed, successfully onboard the customer and drive adoption, following our handbook for implementing predictive maintenance.

  • To own your account: You'll be responsible for making sure the client successfully implements predictive maintenance, helping the client maximize the value taken from using our solutions.

  • To flag account risks, opportunities, monitor contract renewal dates with each account.

  • To accurately identify customer sentiment.

  • To internally make clear the experience our clients have, not just with our product, but the experience implementing predictive maintenance (our company mission).

About Us

Stratio Automotive is the World's Leading Real-time Predictive Fleet Maintenance Platform. Our proprietary technology combines large-scale processing with the latest machine learning techniques to prevent hundreds of thousands of breakdowns from happening every day, thus saving millions of people from the hassle of public transportation delays, postponed deliveries, or late arrival of essential goods.

What We Offer

  • Health Insurance

  • Fringe Benefits Policy

  • Flexible Work Hours - adjust your schedule to your needs

  • Hardware and software for a remote setup

  • Quarterly Events to discuss Strategy

  • Autonomy and Ownership Culture

  • Continuous feedback culture

  • Innovation Mindset

  • Career Acceleration

About You

We want inspiring individuals in our teams, where age, race, gender, sexual orientation, politics, and religion do not matter, and seek to create a tolerant and open space for everyone. We thrive to provide an inclusive and trustworthy environment.